Watch and read what our customers have to say about First Response
“Having water damage to one’s home is an unpleasant experience, but working with Ken from First Response Disaster Team made the disaster seem manageable. First, Ken was quite calm and had a positive attitude about everything. One could tell that he had a plan in mind, and we methodically worked through the plan. I chose a subcontractor that was not very professional, but Ken helped me work with them and even met with them when he didn’t have to get involved. Ken’s employees were always polite and helpful, and Ann-Marie was knowledgeable about all the insurance paperwork involved. First Response Disaster Team did a great job for us and kept us (mostly) sane.”
Julie F., New Smyrna Beach, FL
“Just a few words to tell you how impressed and thankful I was that your company I called for my flood emergency. Even though you were probably 30-40 miles away at the time, you turned around to rush to my aid. I felt that I had found new friends. Your team was committed and worked quickly to remove the water and limit any further damage. Your willingness to co-ordinate with me and my insurance company was greatly appreciated. Taking pictures categorizing my losses and e-mailing them to my insurance agent was an additional blessing since I am not real computer-savvy. All the extra steps you took to help me through this made me feel that you were family and gave me great comfort.”
Edwenna H., Edgewater, FL
“When we awoke early in the morning to find 1-2 inches of water on the floor of our condo we didn’t know who to call. I went on the internet and found First Response’s website. It was easy to read and they guaranteed a 30 minute response. I called and spoke to Ken Poulin and told him what the problem was and he said he would be right there.
Ken and his team were there in 21 minutes and immediately started to raise furniture up away from the water and remove the water. They then set up dryers and dehumidifiers to ensure that everything dried out to prevent mold from forming.
I was impressed with their professionally and that they aren’t a 9 to 5 company. They stayed until everything was dry. The sub contractors they brought in did a great job and the repairs were done in quick fashion.
We were very pleased with every aspect of the repairs and we now have a newly remodeled home that all of our neighbors are envious of.”Dave and Debra F., New Smyrna Beach, FL
“There can’t be many roofing jobs where an emergency response team is called upon three times in two weeks. We are grateful that Ken Poulin of First Response Disaster Team was an advocate for us, the homeowner, to preserve and protect our property from further damage. Ken’s immediate response, his explanations and methods to determine the extent of water intrusion into our home, his tracking of moisture readings, the two week use of his equipment to dry out the attic and interior walls of the house and his use of an antimicrobial product gives us peace of mind that we will not be facing mold remediation in the future. We have recommended First Response Disaster Team to a neighbor and wouldn’t hesitate to do so again.”Jack and Judy B., Titusville, FL
“We have to say that dealing with a disaster in our home was extremely over whelming and the swift response and total professionalism of your team put us
right at ease knowing that we were in great hands. Your assistance in dealing with insurance adjusters and the repair process was invaluable. We will definitely recommend your team to everyone. Thank you.”
Irv and Kim E., Ormond Beach, FL
“I would like to say thank you, First Response for making a very stressful situation as easy as possible.
Your guys were at my house in less than 25 minutes and were very professional . Out of this entire process, your team has been the only ones to make the process easy.
Thank you again for your fast, professional, and caring service!”
“Our experience with First Response has been great. When our condo was flooded, First Response was there within an hour to begin to assess the damage and perform the clean-up. And, their cooperation with everyone involved in this project, from our insurance adjuster to our condo manager to our general contractor has been outstanding.We would certainly recommend First Response to anyone experiencing any type of disaster to their home and personal property.Thanks for your hard work!”
Dan H., New Smyrna Beach, FL
“We couldn’t have gotten through our flood disaster without Ken and all of the First Response Disaster Team! Because of them, we lost very little furniture or personal belongings. They are hard, hard workers and worked diligently from start to finish and put us back together again!
I cannot recommend the First Response Disaster Team enough!”
Pam B., New Smyrna Beach
“I found First Response through the Service Magic website on Sept 15.
Ken was one of three people to call me about my mold problem, and the first to provide an estimate.
We exchanged several calls and e-mails, and by Sept 20 we had a signed contract and the work started.
Within two days, Ken identified the source of the mold and finished the clean-up.
He also provided pictures and a detailed report of the completed work, which helped me settle my claim with the insurance company.
I hope I never have mold trouble again, but if I do, First Reponse will be the company I call.”
Bret M., Cape Canaveral, FL