Our customers' peace of mind is what matters to us.
“There can’t be many roofing jobs where an emergency response team is called upon three times in two weeks. We are grateful that Ken Poulin of First Response Disaster Team was an advocate for us, the homeowner, to preserve and protect our property from further damage. Ken’s immediate response, his explanations and methods to determine the extent of water intrusion into our home, his tracking of moisture readings, the two week use of his equipment to dry out the attic and interior walls of the house and his use of an antimicrobial product gives us peace of mind that we will not be facing mold remediation in the future. We have recommended First Response Disaster Team to a neighbor and wouldn’t hesitate to do so again.”Jack and Judy B., Titusville, FL
“I found First Response through the Service Magic website on Sept 15.
Ken was one of three people to call me about my mold problem, and the first to provide an estimate.
We exchanged several calls and e-mails, and by Sept 20 we had a signed contract and the work started.
Within two days, Ken identified the source of the mold and finished the clean-up.
He also provided pictures and a detailed report of the completed work, which helped me settle my claim with the insurance company.
I hope I never have mold trouble again, but if I do, First Reponse will be the company I call.”
Bret M., Cape Canaveral, FL
“Just a few words to tell you how impressed and thankful I was that your company I called for my flood emergency. Even though you were probably 30-40 miles away at the time, you turned around to rush to my aid. I felt that I had found new friends. Your team was committed and worked quickly to remove the water and limit any further damage. Your willingness to co-ordinate with me and my insurance company was greatly appreciated. Taking pictures categorizing my losses and e-mailing them to my insurance agent was an additional blessing since I am not real computer-savvy. All the extra steps you took to help me through this made me feel that you were family and gave me great comfort.”
Edwenna H., Edgewater, FL
“When we awoke early in the morning to find 1-2 inches of water on the floor of our condo we didn’t know who to call. I went on the internet and found First Response’s website. It was easy to read and they guaranteed a 30 minute response. I called and spoke to Ken Poulin and told him what the problem was and he said he would be right there.
Ken and his team were there in 21 minutes and immediately started to raise furniture up away from the water and remove the water. They then set up dryers and dehumidifiers to ensure that everything dried out to prevent mold from forming.
I was impressed with their professionally and that they aren’t a 9 to 5 company. They stayed until everything was dry. The sub contractors they brought in did a great job and the repairs were done in quick fashion.
We were very pleased with every aspect of the repairs and we now have a newly remodeled home that all of our neighbors are envious of.”Dave and Debra F., New Smyrna Beach, FL