Our customers' peace of mind is what matters to us.
“I found First Response through the Service Magic website on Sept 15.
Ken was one of three people to call me about my mold problem, and the first to provide an estimate.
We exchanged several calls and e-mails, and by Sept 20 we had a signed contract and the work started.
Within two days, Ken identified the source of the mold and finished the clean-up.
He also provided pictures and a detailed report of the completed work, which helped me settle my claim with the insurance company.
I hope I never have mold trouble again, but if I do, First Reponse will be the company I call.”
Bret M., Cape Canaveral, FL
“Just a few words to tell you how impressed and thankful I was that your company I called for my flood emergency. Even though you were probably 30-40 miles away at the time, you turned around to rush to my aid. I felt that I had found new friends. Your team was committed and worked quickly to remove the water and limit any further damage. Your willingness to co-ordinate with me and my insurance company was greatly appreciated. Taking pictures categorizing my losses and e-mailing them to my insurance agent was an additional blessing since I am not real computer-savvy. All the extra steps you took to help me through this made me feel that you were family and gave me great comfort.”
Edwenna H., Edgewater, FL
“We couldn’t have gotten through our flood disaster without Ken and all of the First Response Disaster Team! Because of them, we lost very little furniture or personal belongings. They are hard, hard workers and worked diligently from start to finish and put us back together again!
I cannot recommend the First Response Disaster Team enough!”
Pam B., New Smyrna Beach
“There can’t be many roofing jobs where an emergency response team is called upon three times in two weeks. We are grateful that Ken Poulin of First Response Disaster Team was an advocate for us, the homeowner, to preserve and protect our property from further damage. Ken’s immediate response, his explanations and methods to determine the extent of water intrusion into our home, his tracking of moisture readings, the two week use of his equipment to dry out the attic and interior walls of the house and his use of an antimicrobial product gives us peace of mind that we will not be facing mold remediation in the future. We have recommended First Response Disaster Team to a neighbor and wouldn’t hesitate to do so again.”Jack and Judy B., Titusville, FL